Refund Policy

Returns & Exchanges

At Enerza, we want you to be completely satisfied with your purchase. If you encounter any issues with your order, we’re here to help. Please read our return and exchange policy carefully to ensure a smooth process.

Return & Exchange Policy

1. Eligibility for Returns/Exchanges

• We accept returns and exchanges for items that are damaged, incorrect, or not as described.
• To be eligible, please ensure you have proof of the issue, such as a video or photo of the unopened parcel, which should be sent to us before opening the package.

2. Procedure

• Step 1: If you receive a wrong, damaged, or incomplete item, please contact us via WhatsApp at +923041663666 before sending the parcel back. This helps us understand the issue and streamline the process.
• Step 2: Send the parcel back to our address:
•  Ensure it’s in the original packaging and includes any relevant documentation or proof of the issue.
• Step 3: Once we receive and inspect the returned parcel, we will confirm the return or exchange. We aim to process this as quickly as possible.

3. Options

• Return: If you prefer a refund, we will process it once the returned item is received and inspected.
• Exchange: If you’d like to exchange the item, we will arrange for a replacement to be sent to you promptly.

Please Note:

• Returns and exchanges must be requested within 7 days of receiving your order.
• We cannot accept returns or exchanges for items that have been opened or used without prior approval.

Contact Us

For any questions or to initiate a return or exchange, please contact us via WhatsApp at +923041663666. Our customer support team is here to assist you and ensure a smooth resolution.

Thank you for shopping with ENERZA . We appreciate your understanding and cooperation!